Cancellation Policy

Introduction

This Cancellation Policy outlines the terms under which orders placed with Akino Commerce Pvt. Ltd. can be cancelled or modified. As a B2B chemical sourcing and distribution company, most orders involve procurement, logistics coordination, and supplier commitments. Therefore, cancellations are subject to specific conditions and timelines.

By placing an order with Akino, customers agree to the terms mentioned in this policy.

Order Confirmation and Processing

Once an order is confirmed, Akino initiates sourcing, procurement, and logistics arrangements based on the agreed specifications. This may include coordination with global suppliers, production scheduling, and shipment planning.

Due to this structured process, order cancellations are only possible within a limited time frame after confirmation.

Cancellation Before Processing

Customers may request cancellation without any charges if the request is made before the order has entered the sourcing or processing stage.

This typically includes:
• Orders that have not been forwarded to suppliers
• Orders where procurement has not been initiated
• Orders still under internal review or quotation stage

Early communication is essential to ensure that cancellations can be processed without complications.

Cancellation After Processing Begins

Once the order has been processed or procurement has started, cancellation may not be possible or may involve applicable charges. This is because commitments are already made with suppliers and logistics partners.

In such cases:
• Partial cancellation may be considered depending on order status
• Cancellation charges may apply based on supplier terms
• Refunds, if any, will be adjusted after deducting incurred costs

The exact terms will be communicated to the customer based on the specific situation.

Custom and Special Orders

Orders involving customized products, special grades, or non-standard sourcing are generally non-cancellable once confirmed. These products are often manufactured or sourced specifically based on the customer’s requirement.

Customers are advised to review specifications and confirm details carefully before placing such orders.

Modification of Orders

Requests for modification, such as changes in quantity, specifications, or delivery timelines, may be considered if the order is still in the early stage of processing.

However, once procurement or shipment has begun, modifications may not be feasible or may require additional costs. Akino will evaluate each request and provide a clear response based on feasibility.

Communication and Approval

All cancellation or modification requests must be communicated in writing through official channels such as email or contact forms. Verbal requests may not be considered valid unless confirmed in writing.

Akino will review each request and confirm whether the cancellation or modification is accepted, along with any applicable conditions.

Refunds Related to Cancellations

If a cancellation is approved, any applicable refund will be processed based on the order status and costs already incurred. Refund timelines may vary depending on the payment method and administrative procedures.

Details of the refund will be clearly communicated to the customer to ensure transparency.

Responsibility of the Customer

Customers are responsible for ensuring that all order details, including product specifications, quantity and delivery requirements, are accurate before confirming the order.

Proper review at the time of order placement helps avoid the need for cancellations or modifications at later stages.

Policy Updates

Akino reserves the right to update or modify this Cancellation Policy at any time. Changes will be reflected on this page, and customers are encouraged to review the policy periodically.

Final Note

This Cancellation Policy is designed to balance flexibility with operational efficiency. While Akino aims to support customers wherever possible, the nature of chemical sourcing requires structured processes and commitments.

We remain committed to clear communication, fair evaluation, and professional handling of all cancellation requests to ensure a reliable experience for our customers.